Training Solutions for SaaS

Improve customer retention, product usage and your team’s efficiency. A Customer Academy will help you onboard, train, and continuously engage and support your customers.

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Training solutions for SaaS

Customer Training for SaaS

Customer retention is one of the key metrics of every SaaS company as it impacts growth and the bottom line. Preventing customer churn means keeping your customers happy, engaged and actually using you’re your software. A Customer Academy will help you achieve just that.

It’s not just about creating the perfect user guide for your SaaS. It’s about creating a customer onboarding training programme that is efficient for your team, and effective to your customers. It’s about having great training available 24/7. And it’s about keeping your customers engaged with your product and providing great product training as well as skills development options to help them have better results using your product help your customers to be better at their job.

We can help you do that with an easy-to-use training platform available 24/7 from any device, and a Digital Learning Experiences team that can help you create effective onboarding and training programmes.

Offer a true brand experience to your customers

You can personalise the bugle platform to your brand and offer a true brand experience to your customers. This means your customers will be in your brand environment during onboarding and training.

Learn more about bugle's customisation features 

Personalise and automate your customer onboarding

Use bugle’s learning paths feature to automate your customer onboarding training. You can even define different learning paths for different types of customers to make it personalised and relevant.

This will free up your customer care teams to focus on success-related activities, and queries that actually need human intervention.

Learn more about automated learning paths 

Seamless navigation for you and your customers with integration

Integrate bugle with your customer management system to have a 360º view of your customers’ activities in your academy and integrated reporting that will allow you to truly understand your training’s impact on your business.  Also, offer a seamless experience for your customers to get help and training by integrating bugle with your software so that help and training is just a click away.

The benefits of integration and how bugle's API can help

Seamless navigation with integration

 

Make low touch feel like high touch with video

Even if you have a low touch approach, with bugle, you can make it feel like high touch in several ways. Being available 24/7 through your customer academy to find fixes and solutions within your training, using personalized automated notifications to keep them engaged, using video to offer your courses a human touch, and more.

Learn more about making low touch feel like high touch 

Digital Learning Experiences

Bugle’s Digital Learning Experiences team can help you develop the most effective training for your customers. Whether you need to create your entire customer training programme, a turn-key course or help in specific parts of the course creation process, our team of instructional designers and multimedia experts can help you when needed.

Learn more about bugle's Digital Learning Experiences teams 

Digital Learning Experiences

Seems expensive? Think again!

With bugle, you can have an annual subscription based on training hours instead of active licenses subscribed. This means growing is easy as there is no limit to the number of customers you can include in your academy, because you’ll only be paying for actual usage!

Learn more about our subscription options

Subscription Plans

 

Clients stories

More about our clients

Client logo Santander

B2B Customers Training

"As part of the Santander Advance initiative, we offered our SME clients video training courses produced by bugle's Digital Learning Solutions team. They were highly appreciated, allowing us to further increase engagement with this critical client segment."

Bernardo Sá Nogueira, President of the Executive Committee at Universia Portugal/Santander Bank

Read this client story

clientLogo-Nestle

Skills training for HORECA clients

"Our Barista Academy partnering with bugle has given us the possibility to multiply our customer trainings and help our customers to respond to their continuous training needs and impress their consumers with great cups of coffee."

Victor Martins, Business Executive Office at Nestlé Professional

Ready this client story