Faq's

Platform

Do I need specific hardware / software to use bugle?

You just need an html5 compatible web browser and broadband internet access to start using bugle.

Do I need any specific technical expertise to manage my company account?

No. With bugle, anyone can create, publish and manage video training courses and other online learning content. 

What kind of learning files can I upload and publish in bugle?

With bugle, you can publish and distribute virtually any kind of digital content formats to your students such as video, audio, html5 animations, all kinds of Adobe and Office files and web URLs.

What kind of interactive content can I create directly in bugle?

In the bugle platform, you can create quizzes, surveys, challenges, Q&A's, course assessments, and add news, videos, documents and events making sure your knowledge sharing is both empowering and engaging.

Which languages does bugle support?

Bugle is currently available in English, Spanish, French, Portuguese, Italian, German, Dutch, Japanese, Thai and Chinese. Need it in another language? Contact us, we will look into it for you!

How can I enroll my student audience in my bugle online academy?

Bugle offers several sign-in methodologies including standard sign-up with mail verification and also random individual student code generation. Other sign-in methodologies are available, and you may decide which one fits better with your learning audience, including SSO integration.

Bugle is a cloud platform. Where will my content and data be hosted?

All bugle subscription plans include secure and scalable cloud hosting of your content and data on AWS (Amazon Web Services).

What kind of support is available for a bugle account holder?

If you are an account manager, you have direct access to our support team. A real person will respond to your emails within 24 hours. Depending on the subscription package you have selected, phone and live chat support is also provided. Rest assured that at bugle we will always do everything in our power to help you.

Can you help me with learning content production?

Yes. Our Digital Learning Solutions team is available to work with our customers either in creating turn-key video courses, help you with parts of the course creation process, in a consulting format, and workshops to help you get specialized in video training production. There's always a custom learning content solution tailored to your specific needs.

Subscription plans & pricing

Can I have a free demo?

Yes, you can get a free demo here.

What is the subscription model and pricing for bugle?

The subscription model and pricing of your account varies according to the package you have selected. You can choose a user-based or a usage-based subscription model. You can learn more about our pricing and request a quote here.

What is an Active user?

“Active User” is someone who:
- Is authorized by you, to use, participate and interact with your bugle account;
- Has signed-up to your bugle account;
- Has an active account status (as opposed to a "deactivated" account status).

Is there a minimum or maximum threshold on the user-based subscription?

Our user-based annual subscription starts at 100 active users. For more information on this topic, please see our pricing page, or fill in this form and we will contact you.

Can I change plans at any time?

You, can upgrade your plan package and/or active users limit at any time. Any plan downgrade (package or users limit) will have effect in the start of the next subscription term.

Can I subscribe the platform for a specific project, for a limited time period?

Sure, please fill this form and let us know what you need.

Are there any cancellation charges?

You can cancel your subscription by reaching out to the bugle Support Team. Cancellation policy for any account is driven by the applicable Terms of Service. You may be charged a cancellation penalty of 50% of the subscription price for the remainder of the commitment period.

bugle subscription plans