Onboarding is a crucial time in your relationship with your customers as it sets the tone in terms of product adoption, usage, satisfaction and relationship with your brand and product.
Your onboarding process can make or break your relationship with your customers so mastering customer onboarding training is the way to go.
In this course, you will learn how to plan, create, deliver and measure the success of a great customer onboarding training programme.
Ready to start?
The customer onboarding programme
Customer training in your onboarding programme
Building your digital customer academy
Step 1: Analyse customer needs and team challenges
Step 2: Define goals and metrics
Step 3: Define your training content
Step 4: Develop your training content
Step 5: Deliver your training
Step 6: Create a communications plan
Step 7: Track, analyse and report results
Summary: do's and don'ts
Make customer onboarding more efficient
Practical tips to avoid common pitfalls
Measuring success
Proving training impact
Throughout the course you will have quizzes and challenges, as well as access to additional resources about the topics discussed in the course.
