Mastering Customer Onboarding Training

Mastering Customer Onboarding Training

Customer Success
1h 35 mins

Onboarding is a crucial time in your relationship with your customers as it sets the tone in terms of product adoption, usage, satisfaction and relationship with your brand and product.

Your onboarding process can make or break your relationship with your customers so mastering customer onboarding training is the way to go.

In this course, you will learn how to plan, create, deliver and measure the success of a great customer onboarding training programme.

Ready to start?

Mastering customer onboarding training Mastering Customer Onboarding Training teaser

Mastering Customer Onboarding Training


Why customer onboarding training matters

The customer onboarding programme

2 mins 47 secs

Customer training in your onboarding programme

2 mins 49 secs

Building your digital customer academy

1 min 31 secs

Your customer onboarding programme step by step

Step 1: Analyse customer needs and team challenges

1 min 55 secs

Step 2: Define goals and metrics

1 mins 43 secs

Step 3: Define your training content

5 mins 5 secs

Step 4: Develop your training content

2 min 51 secs

Step 5: Deliver your training

3 min 2 secs

Step 6: Create a communications plan

4 min 43 secs

Step 7: Track, analyse and report results

1 min 49 secs

Summary: do's and don'ts


Customer onboarding training: from good to great

Make customer onboarding more efficient

5 min 17 secs

Practical tips to avoid common pitfalls

2 mins 52 secs


Measuring training success

Measuring success

2 min 11 secs

Proving training impact

1 min 59 secs


Throughout the course you will have quizzes and challenges, as well as access to additional resources about the topics discussed in the course.