Onboarding is a crucial stage of your company’s relationship with a customer. In fact, it is so important that it’s many times a factor in customer churn when not done right. More than food for thought, the questions you should ask is: Is my customer onboarding programme effective? Is it helping my customers be successful using my product / service?

The world is constantly evolving but, sometimes, there are unexpected triggers that force us to change faster. The 2020 pandemic made us change our standards and rely even more on technology and digital means. In the learning industry that brought some distress, especially regarding the conversion of in-person training to online delivery.

The North Star is a guiding light that helps navigation wherever you are on Earth, to reach your destination. As this star lies directly above the Earth’s Northern Pole, it is a steady point of reference in the night. In business, the North Star has exactly the same purpose: to be a guide to keep both leadership and team focused on the right direction to achieve success and growth.

Every year, we share the training trends to keep you up to date with what’s happening in the world of corporate training and so you can prepare your plans to stay in the forefront of what customers, partners and employees are expecting from your training activities.

In any organization, proving value is always part of any important project. Deciders at all levels permanently ask themselves how to make sure a specific program or investment is really creating positive net value to their companies.

Learn how to create effective online training courses for your digital academy, following the best instructional design practices and a fine-tuned process. Our Digital Learning Solutions team shares their process and pro tips to help you be efficient and effective in your video course creation.

There are many video formats you can use to convey your message. When you are creating a video training course, it’s important to make sure you use the right format for the message you want to convey in the most effective way.

A robust partner network is one of the best ways you can grow your business, scale your operations, and leverage an existing resource to improve your results. 

Sales training is a very important part of the success of your sales team as it empowers your sales team with the knowledge, skills and confident they need to accomplish company goals. But, how do you know if your Sales Training Academy is effective? What are the best practices to run a successful Sales Training Academy?

We noticed there is a lack of content regarding Integration for non-technical people in sales, marketing, customer success, partners management, operations, HR… well, pretty much everyone besides IT. So, we decided to create one.