Bugle Demo Request

Follow us on social media

7 Training platform integrations to boost your business

A great digital training platform will allow you to easily create, manage and report on your customer, partner and team training. But it will also allow to integrate with other software to increase efficiency, productivity, agility, data management, reporting, or simply to offer a smoother experience to your audience. Here are the top integrations you should consider to give your business a boost.

Read More
A great digital training platform will allow you to easily create, manage and report on your customer, partner and team training. But it will also allow ...

Read More

Why include online training in your 2022 planning

Planning, budgeting, reporting, defining new goals, strategising. For most of us, the last quarter of the year is a time for reporting and reflecting on what was done, what went well, and what needs to improve. And, on the other hand, to plan for the future, overcome new challenges, define new goals and prepare for a successful year.

In this article, you can find out how a digital academy can help you achieve your new set goals, overcome challenges, and drive success, whether you work in Marketing, Sales, Customer Success, Partner Management and Operations, or Human Resources.

Read More
Planning, budgeting, reporting, defining new goals, strategising. For most of us, the last quarter of the year ...

Read More

Why offer skills training to your clients (and which ones)

Clients buy your product to serve a purpose, usually related to being successful at doing something.
This is not achieved just by knowing how to use your product. Your product is the tool that will help your customers do what they need to do, for sure. However, what will interfere with your customers' ability to be successful? What do they need to know how to do to get the best results?

Read More
Clients buy your product to serve a purpose, usually related to being successful at doing something. This is not achieved ...

Read More

Customer Onboarding Programme Analysis: Survey examples

Onboarding is a crucial stage of your company’s relationship with a customer. In fact, it is so important that it’s many times a factor in customer churn when not done right. More than food for thought, the questions you should ask is: Is my customer onboarding programme effective? Is it helping my customers be successful using my product / service?

Read More
Onboarding is a crucial stage of your company’s relationship with a customer. In fact, it is so important that it’s many times a factor in customer churn ...

Read More

Is your product difficult to explain?

Some products are simpler to explain than others. Whether it’s due to its complexity, its underlying technology, the related concepts, or a higher level of innovation, sometimes you need to go one step further in terms of education for both demand and lead generation and to increase product usage and customer retention.

Read More
Some products are simpler to explain than others. Whether it’s due to its complexity, its underlying technology, the related concepts, or a higher level ...

Read More

2 Ways to Make your Customer Onboarding Scalable

Onboarding is a crucial time in your relationship with your clients as it creates the ground in which you plant the seeds for a long and fruitful relationship - when done well. Doing it right is no easy feat, as it is usually very time consuming for your Customer Success team and when your company is growing this can lead to a few challenges, namely, scalability.

Read More
Onboarding is a crucial time in your relationship with your clients as it creates the ground in which you plant the seeds for a long and fruitful ...

Read More

How to align customer training with customer success goals

When you create your customer training strategy, it is important to make sure your customer success goals are aligned with your training programme. This article will help you understand why this approach makes sense and how to make the most of this alignment.

Read More
When you create your customer training strategy, it is important to make sure your customer success goals are aligned with your training programme. This ...

Read More

The KPIs you should care about when measuring training success

You already know that training your staff, your customers and your partners will positively impact your business results. In this article, we will list some of the metrics you want to be looking at when assessing the value of your training initiatives, and what KPIs directly link training to corporate success.

Read More
You already know that training your staff, your customers and your partners will positively impact your business results. In this article, we will list ...

Read More

How to create the course production pipeline for your Customer Academy

Creating a dedicated learning academy for your customers has a double purpose. On the one hand you can teach users how to make the most out of your product or service with product and skills training, making them expert users. And you know that expert users are more likely to remain loyal customers and be valuable brand ambassadors. On the other hand, by sharing high-quality industry-related content you are adding significant value to your brand and positioning your company in the market, attracting more leads, and generating more sales.

Read More
Creating a dedicated learning academy for your customers has a double purpose. On the one hand you can teach users how to make the most out of your ...

Read More

How can low-touch feel like high-touch?

Different companies have different customer success approaches, and the decision between a low-touch or high-touch support model is usually dictated by strategic drivers as much as economic constraints. The two models are generally portrayed against one another, as often companies transition from high- to low-touch when scaling their business.

Read More
Different companies have different customer success approaches, and the decision between a low-touch or high-touch support model is usually dictated by ...

Read More