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The Contact Centre daily challenges you can fix with online video training

Managing a contact centre requires a huge amount of flexibility: organisations needs to be able to successfully manage the daily operations of the workforce across multiple channels in order to ensure that every customer request — regardless of channel and personal journey — is fulfilled. This means juggling many activities, different people, diverse time zones… let alone the onboarding, ongoing training and reporting for all agents at all locations. This is a very demanding job, no doubt. But there is one thing that can help you ease this load and overcome some of the challenge of contact centre management: online video training.

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Managing a contact centre requires a huge amount of flexibility: organisations needs to be able to successfully manage the daily operations of the ...

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7 steps to set up Customer Training (download free guide)

In this guide, you will find the 7 steps you need to take to set up an effective and efficient Customer Training in your company. 

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In this guide, you will find the 7 steps you need to take to set up an effective and efficient Customer Training in your company.  ...

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How to approach customer training in a self-service product

Customer Success teams often wonder whether the type of product should dictate their customer education tactics. Does a self-service product require a different customer education approach from a more complex one? This article aims to clarify our opinion on this matter.

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Customer Success teams often wonder whether the type of product should dictate their customer education tactics. Does a self-service product require a ...

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How does a great customer onboarding course looks like

When it comes to customer onboarding, everyone agrees: “You never get a second chance to make a first impression.” The quality and success of your relationship with any new customer is highly dependent upon your first contact with them.

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When it comes to customer onboarding, everyone agrees: “You never get a second chance to make a first impression.” The quality and success of your ...

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5 ways to increase customer engagement

One of the big red flags for customer churn is lack of engagement with your product and your company. Once your customers stop using your product and stop answering your calls, it's just a quick step for them to cut all ties. The trick to avoid this is to keep them happy and engaged. But how do you do that?

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One of the big red flags for customer churn is lack of engagement with your product and your company. Once your customers ...

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What’s the difference between customer service, customer success and ...

Customer service, customer support and customer success are sometimes used interchangeably to refer to the same service. But do you know the difference between the three?

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Customer service, customer support and customer success are sometimes used interchangeably to refer to the same service. But do you know the difference ...

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