In this guide, you will find the 7 steps you need to take to set up an effective and efficient Customer Training in your company.
Regardless of title and function, we bet that everyone would like to be more productive. Productivity and effectiveness are increasingly important, especially at the pace that your list of responsibilities and to-dos grows, as it can quickly become overwhelming. These tips are for everyone looking for a more agile way of getting things done.
User guides, like instruction booklets, have a bad reputation. Way too often, the first thing that comes to mind when we think of user manuals is text-heavy content that is difficult to understand, incredibly technical and hardly ever focused on the actual problem we need to solve at any given moment. Moreover, the much-needed manual is never at hand when we need it the most!
Customer Success teams often wonder whether the type of product should dictate their customer education tactics. Does a self-service product require a different customer education approach from a more complex one? This article aims to clarify our opinion on this matter.
Getting your team excited about corporate training isn’t always easy. This article will show you a few simple steps you can take to ensure the necessary by-in to your learning opportunities without issuing an ultimatum.
In this guide, you will learn how to build a solid communication plan to launch (or re-launch) your academy successfully, and keep your audience engaged and coming back for more. Even if you are not a marketing guru.
There are different stages of connection, trust, and mutual knowledge in any relationship, whether it is romantic or in business. And depending on how you carry the relationship it can lead to getting down on one knee and get a yes, or… churn. So, how can you make your customers fall in love with your brand?
When it comes to customer onboarding, everyone agrees: “You never get a second chance to make a first impression.” The quality and success of your relationship with any new customer is highly dependent upon your first contact with them.
One of the big red flags for customer churn is lack of engagement with your product and your company. Once your customers stop using your product and stop answering your calls, it's just a quick step for them to cut all ties. The trick to avoid this is to keep them happy and engaged. But how do you do that?
Customer service, customer support and customer success are sometimes used interchangeably to refer to the same service. But do you know the difference between the three?