customer success, customer training

The Customer Training Resources you need for a successful 2022

The perfect customer onboarding, making low touch feel like high touch, running a successful customer academy and getting the feedback you need. Check out all the customer training resources you need to take your customer experience, retention, and satisfaction to the next level.

3 min read João Pedro Magalhães, Customer Success Manager Continue reading

online training, resources

Mastering Customer Onboarding Training: new bugle academy course

Learn how to create and deliver great customer onboarding training and transform your customers into brand ambassadors.

1 min read Joana Fonseca, Head of Marketing & Inbound Sales Continue reading

online training, about bugle

Is Ruby ready for Enterprise?

At first glance, this post may sound a bit "techy", however I'll relax on the technical terms and focus on explaining how a platform’s stack can help achieve demanding requirements at the Enterprise software industry, and how we handle those requirements, at bugle.

3 min read Leandro Proença, CTO Continue reading

online training, partners

Tips to quickly create & deliver a professional-looking online course

When time is of the essence, there are some things you can do to quickly go from having no course to having an amazing, professional looking course.

3 min read Joana Fonseca, Head of Marketing & Inbound Sales Continue reading

online training, sales training

7 Training platform integrations to boost your business

A great digital training platform will allow you to easily create, manage and report on your customer, partner and team training. But it will also allow to integrate with other software to increase efficiency, productivity, agility, data management, reporting, or simply to offer a smoother experience to your audience. Here are the top integrations you should consider to give your business a boost.

5 min read Joana Fonseca, Head of Marketing & Inbound Sales Continue reading

video training, online training

Training Trends 2022

Every year, we create the training trends guide to keep you up to date with what’s happening in the corporate training world and so you can prepare your plans to stay in the forefront of what your customers, partners and employees are expecting from your training activities.

1 min read Joana Fonseca, Head of Marketing & Inbound Sales Continue reading

online training, sales training

Why include online training in your 2022 planning

Planning, budgeting, reporting, defining new goals, strategising. For most of us, the last quarter of the year is a time for reporting and reflecting on what was done, what went well, and what needs to improve. And, on the other hand, to plan for the future, overcome new challenges, define new goals and prepare for a successful year.

In this article, you can find out how a digital academy can help you achieve your new set goals, overcome challenges, and drive success, whether you work in Marketing, Sales, Customer Success, Partner Management and Operations, or Human Resources.

6 min read Joana Fonseca, Head of Marketing & Inbound Sales Continue reading

customer education, online training

Why offer skills training to your clients (and which ones)

Clients buy your product to serve a purpose, usually related to being successful at doing something.
This is not achieved just by knowing how to use your product. Your product is the tool that will help your customers do what they need to do, for sure. However, what will interfere with your customers' ability to be successful? What do they need to know how to do to get the best results?

3 min read Joana Fonseca, Head of Marketing & Inbound Sales Continue reading

customer education, customer retention

Customer Onboarding Programme Analysis: Survey examples

Onboarding is a crucial stage of your company’s relationship with a customer. In fact, it is so important that it’s many times a factor in customer churn when not done right. More than food for thought, the questions you should ask is: Is my customer onboarding programme effective? Is it helping my customers be successful using my product / service?

2 min read Francisca Cordeiro, Head of Customer Success Continue reading

customer education, sales

Is your product difficult to explain?

Some products are simpler to explain than others. Whether it’s due to its complexity, its underlying technology, the related concepts, or a higher level of innovation, sometimes you need to go one step further in terms of education for both demand and lead generation and to increase product usage and customer retention.

3 min read Joana Fonseca, Head of Marketing & Inbound Sales Continue reading

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