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Is your product difficult to explain?

Some products are simpler to explain than others. Whether it’s due to its complexity, its underlying technology, the related concepts, or a higher level of innovation, sometimes you need to go one step further in terms of education for both demand and lead generation and to increase product usage and customer retention.

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Some products are simpler to explain than others. Whether it’s due to its complexity, its underlying technology, the related ...

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2 Ways to Make your Customer Onboarding Scalable

Onboarding is a crucial time in your relationship with your clients as it creates the ground in which you plant the seeds for a long and fruitful relationship - when done well. Doing it right is no easy feat, as it is usually very time consuming for your Customer Success team and when your company is growing this can lead to a few challenges, namely, scalability.

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Onboarding is a crucial time in your relationship with your clients as it creates the ground in which you plant the seeds for a ...

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The KPIs you should care about when measuring training ...

You already know that training your staff, your customers and your partners will positively impact your business results. In this article, we will list some of the metrics you want to be looking at when assessing the value of your training initiatives, and what KPIs directly link training to corporate success.

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You already know that training your staff, your customers and your partners will positively impact your business results. In this ...

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The courses you need for great customer onboarding

Customer Onboarding is a crucial time for your customers’ success as it can set the tone in terms of product adoption, usage, satisfaction and relationship with your brand and product. One of the questions we get asked frequently is: what makes a great onboarding training programme. Here’s the answer.

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Customer Onboarding is a crucial time for your customers’ success as it can set the tone in terms of product adoption, usage, ...

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How to create the perfect user guide for SaaS

Are you a digital trailblazer that works with a software as a service (SaaS) product? Have you been navigating the realms of app integration, organic growth and cloud reliability? Are you ready to take on the challenge of creating the perfect user guide for your product? Then this article is for you.

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Are you a digital trailblazer that works with a software as a service (SaaS) product? Have you been navigating the realms of app ...

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How to increase your audience’s engagement with your ...

Congratulations! You have your new academy with great courses for your audience. Now, it’s time to get your audience’s attention and engagement to make it a success. Here are some practical tips on how to do it.

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Congratulations! You have your new academy with great courses for your audience. Now, it’s time to get your audience’s attention ...

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Why customer training drives product adoption

Product adoption and client engagement are key factors to the success of any business. That said, not all companies are already leveraging customer education’s benefits for customer success.

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Product adoption and client engagement are key factors to the success of any business. That said, not all companies are already ...

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7 steps to set up Customer Training (download guide)

In this guide, you will find the 7 steps you need to take to set up an effective and efficient Customer Training in your company. 

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In this guide, you will find the 7 steps you need to take to set up an effective and efficient Customer Training in your ...

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How to approach customer training in a self-service ...

Customer Success teams often wonder whether the type of product should dictate their customer education tactics. Does a self-service product require a different customer education approach from a more complex one? This article aims to clarify our opinion on this matter.

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Customer Success teams often wonder whether the type of product should dictate their customer education tactics. Does a ...

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How does a great customer onboarding course looks like

When it comes to customer onboarding, everyone agrees: “You never get a second chance to make a first impression.” The quality and success of your relationship with any new customer is highly dependent upon your first contact with them.

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When it comes to customer onboarding, everyone agrees: “You never get a second chance to make a first impression.” The quality ...

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