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The courses you need for great customer onboarding

Customer Onboarding is a crucial time for your customers’ success as it can set the tone in terms of product adoption, usage, satisfaction and relationship with your brand and product. One of the questions we get asked frequently is: what makes a great onboarding training programme. Here’s the answer.

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Customer Onboarding is a crucial time for your customers’ success as it can set the tone in terms of product adoption, usage, ...

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How to create the perfect user guide for SaaS

Are you a digital trailblazer that works with a software as a service (SaaS) product? Have you been navigating the realms of app integration, organic growth and cloud reliability? Are you ready to take on the challenge of creating the perfect user guide for your product? Then this article is for you.

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Are you a digital trailblazer that works with a software as a service (SaaS) product? Have you been navigating the realms of app ...

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How to increase your audience’s engagement with your ...

Congratulations! You have your new academy with great courses for your audience. Now, it’s time to get your audience’s attention and engagement to make it a success. Here are some practical tips on how to do it.

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Congratulations! You have your new academy with great courses for your audience. Now, it’s time to get your audience’s attention ...

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Why customer training drives product adoption

Product adoption and client engagement are key factors to the success of any business. That said, not all companies are already leveraging customer education’s benefits for customer success.

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Product adoption and client engagement are key factors to the success of any business. That said, not all companies are already ...

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7 steps to set up Customer Training (download guide)

In this guide, you will find the 7 steps you need to take to set up an effective and efficient Customer Training in your company. 

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In this guide, you will find the 7 steps you need to take to set up an effective and efficient Customer Training in your ...

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How to approach customer training in a self-service ...

Customer Success teams often wonder whether the type of product should dictate their customer education tactics. Does a self-service product require a different customer education approach from a more complex one? This article aims to clarify our opinion on this matter.

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Customer Success teams often wonder whether the type of product should dictate their customer education tactics. Does a ...

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How does a great customer onboarding course looks like

When it comes to customer onboarding, everyone agrees: “You never get a second chance to make a first impression.” The quality and success of your relationship with any new customer is highly dependent upon your first contact with them.

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When it comes to customer onboarding, everyone agrees: “You never get a second chance to make a first impression.” The quality ...

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Customer activation - show value from day 1

How satisfied are you with your customer onboarding process? Would you say it is as effective as it could be? Are you confident your customer funnel does not become narrower after their first visit? In business, as in real life, you generally only have one chance to make a strong impression. A successful customer onboarding strategy does more than attracting customers: it also makes them stay, converting them into long-term paying users.

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How satisfied are you with your customer onboarding process? Would you say it is as effective as it could be? Are you confident ...

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