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Preventing Customer Churn: how to identify and fix red ...

In this article, we will look at the top five red flags that can lead to customer churn. For each of these red flags, we will share practical tips that customer success managers can use to mitigate them, as well as valuable insights on how to combat churn throughout the entire customer journey.

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In this article, we will look at the top five red flags that can lead to customer churn. For each of these red flags, we will ...

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How to set up the perfect Customer Onboarding Training ...

You know how important customer onboarding is and how it plays a crucial part in both getting your customers to first value quickly and starting a long-lasting relationship.

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You know how important customer onboarding is and how it plays a crucial part in both getting your customers to first value ...

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How to reduce Time to Value with an online Customer ...

Time to value (TtV) is a valuable business metric: it describes the amount of time it takes for your customer to get actual value from using your product. In other words, it is the time it takes your customer to experience the value they were promised.

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Time to value (TtV) is a valuable business metric: it describes the amount of time it takes for your customer to get actual value ...

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How to make the case for a Customer Academy

Many customer success leaders find themselves in a situation in which they have to convince others of the benefits of using training for customer retention, satisfaction and engagement. In this article, we will give you some pointers on how to convince the leadership team to invest in a customer academy.

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Many customer success leaders find themselves in a situation in which they have to convince others of the benefits of using ...

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