One of the big red flags for customer churn is lack of engagement with your product and your company. Once your customers stop using your product and stop answering your calls, it's just a quick step for them to cut all ties. The trick to avoid this is to keep them happy and engaged. But how do you do that?
Video production doesn’t have to be costly. This article will give you a few options of free or inexpensive video production tools that will help you achieve professional results by a fraction of the cost you are probably expecting.
Our digital learning solutions team has put together a handy step by step guide that outlines the 8 steps you need to follow to create an effective video training course.
Customer service, customer support and customer success are sometimes used interchangeably to refer to the same service. But do you know the difference between the three?
How satisfied are you with your customer onboarding process? Would you say it is as effective as it could be? Are you confident your customer funnel does not become narrower after their first visit? In business, as in real life, you generally only have one chance to make a strong impression. A successful customer onboarding strategy does more than attracting customers: it also makes them stay, converting them into long-term paying users.
This is the final step of your video training creation journey: course set up and deployment. After going through the previous 7 steps, where you’ve prepared, created and gathered all the elements, your course is now ready to be published! In this article, see what you´ll need to do, to assemble and publish all your content outputs and launch your video training course.
With your partners training academy, you can easily reach and scale your operations in harmony, maintaining consistency, high standards and full availability without the need for additional resources. But how do you set up partners training in your company?
You may not be familiar with the concept of instructional design, but if you need to convey information, guaranteeing a high retention rate by your audience, then this is a very important technical knowledge that should not be put aside.
Quizzes are both an interactive feature and key to help retention and evaluation purposes. Offering your learners feedback on their quizzes responses is a great way to add value, guide students in their learning path, and add a bit of fun.
Do you feel like your sales reps are spending more time on administrative tasks than actually selling? Are your sales leaders struggling to help their teams meet their goals? The best way to reduce inefficiencies, accelerate growth and reduce churn is to follow processes that are agile, adaptable and crystal clear.