There is no sales rep in the world who can hit the ground running as soon as they start in a new job. In fact, a recent study by Accenture* suggests that 42,5% of sales reps take ten months or longer to become productive enough to contribute to company goals.
You know how important customer onboarding is and how it plays a crucial part in both getting your customers to first value quickly and starting a long-lasting relationship.
Nowadays, a significant part of our life is digital, mostly spent online. We work online, we communicate online, we have fun online, we share online. Actually, we share a lot online – from work files to family photos - but most of all we share knowledge.
Time to value (TtV) is a valuable business metric: it describes the amount of time it takes for your customer to get actual value from using your product. In other words, it is the time it takes your customer to experience the value they were promised.
It is complex to create an effective video training course. But when you follow a process and walk through its guidelines, it seems easier and less scary. Having a process allows you to be more efficient and effective as you will be following rules that will ensure maximum retention and reinforce the audience’s engagement once they were tested and proven to work.
There are many instances where a personalized learning path makes all the difference for your audience learning experience and for your training goals. Regardless of the reason behind this, with bugle, you can easily manage your audience’s training journey.
Many customer success leaders find themselves in a situation in which they have to convince others of the benefits of using training for customer retention, satisfaction and engagement. In this article, we will give you some pointers on how to convince the leadership team to invest in a customer academy.
One of the main training trends for next year is learner-focused training. You may think this is already something you do but - are you sure that’s the case? In this article, we share 7 tips to help you achieve a truly learner-focused training programme.
Customer Onboarding is a crucial time for your customers’ success as it can set the tone in terms of product adoption, usage, satisfaction and relationship with your brand and product. One of the questions we get asked frequently is: what makes a great onboarding training programme. Here’s the answer.
Are you a digital trailblazer that works with a software as a service (SaaS) product? Have you been navigating the realms of app integration, organic growth and cloud reliability? Are you ready to take on the challenge of creating the perfect user guide for your product? Then this article is for you.