When creating a video training course, there are some aspects you need to keep in mind if you want to draw your student’s attention and increase their memory retention.

Onboarding is a crucial time in your relationship with your clients as it creates the ground in which you plant the seeds for a long and fruitful relationship - when done well. Doing it right is no easy feat, as it is usually very time consuming for your Customer Success team and when your company is growing this can lead to a few challenges, namely, scalability.

When you create your customer training strategy, it is important to make sure your customer success goals are aligned with your training programme. This article will help you understand why this approach makes sense and how to make the most of this alignment.

There are many video formats you can use to convey your message. When you are creating a video training course, it’s important to make sure you use the right format for the message you want to convey in the most effective way.

You already know that training your staff, your customers and your partners will positively impact your business results. In this article, we will list some of the metrics you want to be looking at when assessing the value of your training initiatives, and what KPIs directly link training to corporate success.

Every day, in everything we do, we communicate. When our goal is to teach something or to share knowledge with someone, we need to be sure that our message is well-understood. Visual communication has that power. Let’s explore why.

A robust partner network is one of the best ways you can grow your business, scale your operations, and leverage an existing resource to improve your results. 

When you create a course, it’s important to understand if your learners have retained the knowledge you want to convey, and if you are being effective in sharing that knowledge. Usually, in online training, this means including an assessment chapter at the end of the course. This final evaluation can also be the basis for the student to receive a course certificate.

According to most dictionaries, we know that when there is something missing from a situation that prevents it from being complete or satisfactory, we can say there is a gap. A knowledge gap is a difference that is related to expertise, skills and know-how. It occurs when there is a significant disparity between what an organisation needs and the current capabilities of its staff.

When someone’s pursuit of knowledge is “ongoing, voluntary and self-motivated”, it can be called lifelong learning. Lifelong learning takes a holistic approach to education and development, actively encouraging people to learn throughout their entire lives while enhancing their human potential as a whole. Lifelong learning is different from continuing education of job-based skills development: it has a broader scope and more creative outlets, such as online tools and courses.