Learn how to create and deliver great customer onboarding training and transform your customers into brand ambassadors.
Onboarding is a crucial time in your relationship with your clients as it sets the tone in terms of product adoption, usage, satisfaction and relationship with your brand and product - when done well. And doing it right is no easy feat, as it is usually very time-consuming for your customer care teams and when your company is growing this can lead to a few challenges, namely, scalability and efficiency.
We created this course with the goal of helping you create a great customer onboarding training programme (COTP) that will be efficient for your team and help your customers be successful right from the start.
With a COTP in place, your team can use the time they save to focus on other activities that actually need their intervention. It will also allow you to maintain consistency for all costumers, making sure they receive the right training and information, and that they know there is a place – your customer academy – where they can go to find the knowledge and help they need, exactly when they need it.
Your onboarding process can make or break your relationship with your customers so mastering customer onboarding training is the way to go.
In this course, you will learn how to plan, create, deliver and measure the success of your customer onboarding training programme.
You may also find interesting:
7 steps to set up Customer Training (guide)
The big eBook of Customer Onboarding (guide)
How to prove online training impact (guide)
Preventing Customer Churn: how to identify and fix red flags (article)
Why offer skills training to your clients (and which ones) (article)
How can low-touch feel like high-touch? (article)
How to make the case for a Customer Academy (article)
12 tips to choose the right training platform (article)
Would you like to learn more about how bugle can help?