João Pedro Magalhães

João Pedro Magalhães

Customer Success Manager

Recent Posts

customer success, customer training

The Customer Training Resources you need for a successful 2022

The perfect customer onboarding, making low touch feel like high touch, running a successful customer academy and getting the feedback you need. Check out all the customer training resources you need to take your customer experience, retention, and satisfaction to the next level.

3 min read João Pedro Magalhães, Customer Success Manager Continue reading

online training, about bugle

How to create a professional eLearning Academy on a budget

If you’re reading this article, chances are, you’ve already thought about implementing an online Academy but felt demotivated to do so when you started to plan for costs and resources. When we think of eLearning, our minds usually default to courses assembled by professionals with experienced presenters recording a deeply thought-out script in a studio; or beautifully animated courses with professional narrators adding the much-needed human touch. These productions are costly and time consuming, which puts them out of reach when budget is a concern.
But what if I told you that you don’t need these high-level productions to start building an engaging and successful eLearning Academy?

3 min read João Pedro Magalhães, Customer Success Manager Continue reading

video training, online training

Why you should use subtitles in your video training

Subtitles, or captions, are mostly known in the mainstream as a means to translate the dialogue that is being spoken in a video. This usually happens in television or cinema, but did you know that you can increase your online video viewing by as much as 40% just by using subtitles*?

2 min read João Pedro Magalhães, Customer Success Manager Continue reading

sales enablement, sales training

Is it time to invest in a digital sales academy?

Although Sales training is always important, there comes a time when putting an organized Sales Academy in place is crucial to your sales training programme’s effectiveness and efficacy. Also, there are some factors that influence this need.

3 min read João Pedro Magalhães, Customer Success Manager Continue reading

sales enablement, sales training

4 fundamental steps you can’t miss when planning your sales academy

A great Sales Academy, that actually has an impact on your team’s performance must be well planned and have a framework that ensures its effectiveness and efficiency. To do that, you need to follow these four steps.

4 min read João Pedro Magalhães, Customer Success Manager Continue reading

sales enablement, sales training

How to choose the right training platform for your sales academy

Sales training is a key component of your business success. The better prepared your sales reps are, the better they will do their job. To make sure your training is readily available, organized and can be measured, you will need a training platform. But how to choose the right one for your company?

3 min read João Pedro Magalhães, Customer Success Manager Continue reading

customer education, customer retention

How to align customer training with customer success goals

When you create your customer training strategy, it is important to make sure your customer success goals are aligned with your training programme. This article will help you understand why this approach makes sense and how to make the most of this alignment.

2 min read João Pedro Magalhães, Customer Success Manager Continue reading

partners training, sales team performance

The KPIs you should care about when measuring training success

You already know that training your staff, your customers and your partners will positively impact your business results. In this article, we will list some of the metrics you want to be looking at when assessing the value of your training initiatives, and what KPIs directly link training to corporate success.

2 min read João Pedro Magalhães, Customer Success Manager Continue reading

online training, human resources

How to identify knowledge gaps in your team

According to most dictionaries, we know that when there is something missing from a situation that prevents it from being complete or satisfactory, we can say there is a gap. A knowledge gap is a difference that is related to expertise, skills and know-how. It occurs when there is a significant disparity between what an organisation needs and the current capabilities of its staff.

3 min read João Pedro Magalhães, Customer Success Manager Continue reading

sales enablement, sales training

Onboarding sales reps that work remotely

The popularity of working remotely had been growing steadily, but somewhat slowly, in the last decade. In the last few years, hyper-mobility brought new opportunities to flexible working hours and more meaningful (and productive!) working lives. But today, the COVID-19 pandemic has triggered a massive and imperative change: to comply with social distancing norms, employees are encouraged to stay away from their traditional workplace as much as possible. This means more companies need to adopt a “working from home” mindset as the new normal.

3 min read João Pedro Magalhães, Customer Success Manager Continue reading

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