A great digital training platform will allow you to easily create, manage and report on your customer, partner and team training. But it will also allow to integrate with other software to increase efficiency, productivity, agility, data management, reporting, or simply to offer a smoother experience to your audience. Here are the top integrations you should consider to give your business a boost.
When an integration is done right, you don’t even notice it. As a user, you have probably gone through a few integrations without even noticing. For example, have you ever used your social media sign-in to access a different platform? That’s an example of an SSO (single sign on) integration. This means user experience and functionality are very important for its success so, before you go ahead with any integration, it’s important to make sure you plan ahead and think about what you want to accomplish.
So, what are the key integrations that will help boost your business?
1. Videoconferencing & live streaming
Integrating a videoconferencing tool or live streaming with your training platform, will allow you to create or include live events or synchronous type classes in your programme. There are plenty of benefits for this integration, such as: your audience can join both live and recorded training through the same place – your academy, you can tap into blended learning by using quizzes, assessments, documents or recorded videos as part of the live session (and you can record the live session and then make it available on demand so anyone that couldn’t attend can still benefit from it), take advantage of all the detailed reporting in your training platform, monitor attendance, manage the entire process from enrolment to offering personalized certificates, and more.
2. Marketing Automation
There are two ways to approach an integration with a marketing automation software. On one hand, you can use the marketing automation features to increase efficiency in managing your training communications such as automated notifications, or using actionable insights to trigger activities that will allow for a more efficient approach, and making low touch feel like high touch.
On the other hand, a digital academy can be a crucial part of your content marketing strategy to attract and nurture high quality leads (due to more qualification information and access to in-depth content), to position yourself as a leader in your market that provides training in key areas of your industry, to increase demand, and to collect your leads’ data through a gated academy.
This integration will also allow for a deeper and recorded knowledge of each lead, based on their behaviour and interests shown in relation to your training content, enabling a more comprehensive lead profile and detailed reporting.
3. Customer Success Software
A Customer success software allows customer care teams to have the complete view of the relationship of the customers with the business, throughout the entire customer journey, and ensure customer satisfaction and retention by keeping customer engagement and making sure all clients’ needs are met. Ultimately, it helps customer success teams to fulfill their goal of helping customers in both day to day activities as well as helping customers achieve success and make the most of your product.
Integrating your training platform with customer success software will allow you to do just that, and save all the customers’ interactions with your training platform, understand where they are in the onboarding stage, the courses they complete during their lifetime, and have an integrated view of how training is impacting their success, among other examples.
You can also use the data from training as a trigger to other activities or tasks in an automated way, and communicate with your customers from one place.
So, this integration will allow the customer care teams to have an integrated view of all data being generated by both platforms, allowing for a 360º vision of the customer relationship and management, improving their capacity to react to each customer relationship status.
Customer Relationship Management (CRM) platforms help sales teams nurture leads until they are ready to become paying customers. A CRM platform allows your sales team to have a 360º view of actionable customer data and helps in every stage of the sales process, from managing leads, improving sales team’s performance, and managing opportunities.
By integrating your digital academy with your CRM, you will be able to get benefits in two ways.
On one hand, you will be able to analyse the relation between your digital academy and business results. For example, when you have customer training programmes in place, you check if the sales cycle is shortened for leads who take your courses, or if customers who consume your training content have a higher lifetime value.
On the other hand, your sales team can have seamless access to your sales training academy both by using a single sign-on integration, and by being able to quickly access the training the sales reps are supposed to complete directly from the platform they use the most. Also, you can move your Sales Playbook to your Online Academy, making it even easier to access to key sales enabling information.
5. Partner Management Software
Sometimes also called partner relationship management (PRM), this type of software allows businesses to manage and track partners, helping channel sales managers and other partner management stakeholders to connect with partners and be more productive by automating parts of the partner management process.
Integrating your digital partners training academy with the software you use to manage partners, track their performance, and communicate with them is a great way to be able to increase efficiency, improve partners’ experience, and have a full view of your training’s impact on your partners performance.
Besides allowing partners to use a single sign on to access your partners academy, partners will be able to easily access your training through your partners management platform, where you already share knowledge and communicate with them.
Also, you will be able to onboard your partners more efficiently, understand if they have completed all mandatory training, if they have all the certificates they need, if your training is having an actual impact on their performance, improve reporting, and more.
6. Human Resources software
It’s easy to understand why integrating your training tool with your Human Resources software is a great idea. After all, you will be able to have a complete archive of each employee's data, including all the training activities they did without the need to add the same data repeatedly, or from one platform to the other manually.
This type of integration makes for an easier management and tracking of onboarding and training activities and needs, integrated reporting of impact in productivity and performance, and a better understanding of potential knowledge gaps.
7. Your product or website
Integrating your training platform with your product or website will allow your customers and potential customers to easily find your customer academy to get help, learn about your product, or learn new skills.
With a single sign-on integration, for example, your customers will be able to seamlessly login across tools made available by your company without friction or need for further sign in / sign up. In this case, integrating with your own product is critical, as it is a place where questions are likely to arise that may require communication, support and training, for example, to get help using a feature.
Also, it allows for easier integrated reporting and a deeper understanding of how your digital academy is impacting your bottom line.
About the bugle API
Bugle’s API is public, you can find it here. It is, for the most part, how we connect the bugle training platform with our customers’ product and other tools they use.
Our API is based on an architecture called REST – yes, APIs have architectures! - which makes APIs predictable and resource oriented. This means, it uses built-in features that allow easy access from any programming language via off-the-shelf libraries and tools.
But if you would like to learn more about Software Integration without the technical gibberish, download the “Software Integration – The layman’s guide”. In this case, you will also find use case examples for Customer Success, Sales, Marketing, Partner Management and Human Resources.
Here is some additional knowledge you can dive into:
How to leverage your video academy to generate quality leads
Why having a video academy helps improve marketing and sales KPIs
How educational content helps shrink the sales cycle
Customer activation - show value from day 1
Why customer education is key to success
5 reasons why customer leave and 5 tips to prevent it
Why online video training is the smart choice for your business
12 tips to choose the right training platform
Bugle’s Digital Learning Solutions team
Why online video training is the smart choice for your business
You may also find interesting:
The North Star metric and bugle's use case (guide)
The big eBook of Customer Onboarding (guide)
How to get more ROI from your training (article)
Preventing Customer Churn: how to identify and fix red flags (article)
Would you like to learn more about how bugle can help?