At bugle, we were sorry to hear about Clayton Chistensen’s passing. He was one of the greatest innovation thinkers in the last decades. I’ve recently published a short article in his memory, which was motivated by my gratitude for having been his student. You can find the English version and the Portuguese original at the end of this article.
Sometimes you need to focus in just one task so, in this article, we’re showing you how to create a quicker access to your bugle platform (either as a student or as back office manager) that allows you to have a focused view, without other tabs or distractions.
Brands have been using the power of customer self-service to reduce costs and speed up processes for quite some time now: we just need to think of Ikea, petrol stations or self-service checkouts at the supermarket. In general, such solutions allow companies to save money while making the customer happy because they can do what they need to do without waiting or stressing.
Oh, working from home, so comfortable and easy. Well… not quite!
If you think that working remotely means working from the couch in front of the TV with a snack in your hand, forget about it! It’s true that it has several advantages, like skipping morning traffic, avoiding getting all soaked in a rainy day or, my favourite, working from a terrace in a beautiful day. But, on the other hand, it means that you have to work harder to stay in tune with your colleagues, hoping they will be willing to cope with you in order to overcome some “distance-caused” obstacles. And there’s also the loneliness issue to face. In other words, working remotely is not for everyone.
We may know since Ancient Greece that the “only constant in life is change”, a quote attributed to Heraclitus. Even so, no one will argue that change is hard for most people. Human beings are creatures of habit: we tend to dislike change because it interferes with our sense of autonomy and it can make us feel we’re about to lose control.
The bugle platform has plenty of interesting features to help you be more efficient and effective in onboarding, training and sharing knowledge with your customers, partners or team. Considering all the different features available, we decided to share seven of our favourites that, if you are not using yet, you are missing out.
In this article, we will look at the top five red flags that can lead to customer churn. For each of these red flags, we will share practical tips that customer success managers can use to mitigate them, as well as valuable insights on how to combat churn throughout the entire customer journey.
Shortening the sales cycle is always a top goal for marketing and sales teams, however, it is one of the hardest KPIs to impact. In this article, we will share how you can use educational content to reduce this time to customer period, while also collecting all the other benefits of this solution.
This is a question that everyone who manages or is building an academy should be asking. In this article, we’ll focus on the three most decisive areas you should be analysing in order to make sure your audience and your company is getting the most of your academy.
Every year we share with you the 10 bugle blog articles that performed the best. Tips to reduce churn, moving your sales playbook to a digital academy or setting up your own studio for under 1.550€. These are just 3 of the top 10 topics with more engagement in the bugle blog this year. Check out the top 10!